Employee Benefits Customer Service Representative

SIA Group is growing and we are looking for today’s talent to be a part of tomorrow’s prosperity. Due to growth, we are searching for an Employee Benefits Customer Service Representative to join our charismatic team!

What’s in it For Your Career?

  • A job that becomes a career.

  • A career with an agency that has a positive, employee-centered work culture.

  • Career development through our custom educational plans, supportive leaders, and mentorship.

  • Coaching to continually improve your skills and position you for career success!

  • Expand your professional network!

  • Access to premier resources, tools, and technology.

A Day in the Life of an Employee Benefits Customer Service Representative:

  • Assisting clientele with a variety of insurance applications.

  • Assisting clients and prospects with quotes, renewals, and re-writes through a variety of communication means including telephone, email, and in-person.

  • Accurately maintaining client records for both current clientele and prospects.

  • Deliver stellar customer service to clients with respect and integrity on a daily basis.

  • Build rapport with clientele, prospects, and colleagues.

Compensation and Benefits:

  • Competitive compensation

  • PTO and Paid Holidays

  • Health Benefits with a comprehensive Wellness Program

  • 401(k)

  • Educational Opportunities

  • Work/Life Balance including Parental Involvement Leave

  • Savings Account/Christmas Club

  • Stellar perks/fringe benefits package!

Required Qualifications:

  • North Carolina Life and Health Licenses (if not held, must be obtained within 60 days of hire).

  • Must have prior experience working with the insurance industry, or other customer service driven industry.

  • Ability to provide a high level of customer service.

  • Superior interpersonal communication skills.

  • Demonstrated ability to connect with clientele.

  • High level of integrity and drive to bring value to others.

  • Effective time management skills, patience, willingness to learn, and be coachable.

  • Proficient computer skills including MS Office.

Preferred Qualifications:

  • Prior experience administering employee benefits programs.

  • Knowledge of employee benefits (health insurance, workers’ compensations, etc.) including compliance.

  • College degree in risk management, business administration, or related field.

  • Knowledge of Applied and/or EPIC systems.

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