Employee Benefits Customer Service Representative
SIA Group is growing and we are looking for today’s talent to be a part of tomorrow’s prosperity. Due to growth, we are searching for an Employee Benefits Customer Service Representative to join our charismatic team!
What’s in it For Your Career?
A job that becomes a career.
A career with an agency that has a positive, employee-centered work culture.
Career development through our custom educational plans, supportive leaders, and mentorship.
Coaching to continually improve your skills and position you for career success!
Expand your professional network!
Access to premier resources, tools, and technology.
A Day in the Life of an Employee Benefits Customer Service Representative:
Assisting clientele with a variety of insurance applications.
Assisting clients and prospects with quotes, renewals, and re-writes through a variety of communication means including telephone, email, and in-person.
Accurately maintaining client records for both current clientele and prospects.
Deliver stellar customer service to clients with respect and integrity on a daily basis.
Build rapport with clientele, prospects, and colleagues.
Compensation and Benefits:
PTO and Paid Holidays
Health Benefits with a comprehensive Wellness Program
Work/Life Balance including Parental Involvement Leave
Savings Account/Christmas Club
Stellar perks/fringe benefits package!
North Carolina Life and Health Licenses (if not held, must be obtained within 60 days of hire).
Must have prior experience working with the insurance industry, or other customer service driven industry.
Ability to provide a high level of customer service.
Superior interpersonal communication skills.
Demonstrated ability to connect with clientele.
High level of integrity and drive to bring value to others.
Effective time management skills, patience, willingness to learn, and be coachable.
Proficient computer skills including MS Office.
Prior experience administering employee benefits programs.
Knowledge of employee benefits (health insurance, workers’ compensations, etc.) including compliance.
College degree in risk management, business administration, or related field.
Knowledge of Applied and/or EPIC systems.