Commercial Account Manager

SIA Group is growing and we are looking for today’s talent to be part of tomorrow’s prosperity. Due to growth, we are seeking an experienced Commercial Account Manager to join our charismatic team! SIA Group is a full service, independent insurance agency with officers located throughout North Carolina. We offer insurance and risk management products for personal and commercial lines, group health benefits, consulting services, and more.

A Day in the Life of an Account Manager

  • Assist clientele with a variety of insurance applications.

  • Issuing policies/binder, processing policy change requests, and processing payments.

  • Assisting clients and prospects with quotes, renewals, and re-writes through a variety of communication means, including telephone, email, and in-person.

  • Accurately maintaining client records for both current clientele and prospects.

  • Prepare proofs of insurance and issuing certificates of insurance.

  • Deliver stellar customer service to clients, including resolving service-related issues, with respect and integrity on a daily basis.

  • Build and maintain rapport with clientele, prospects, and colleagues.

  • Provide back-end support to risk advisors.

Compensation & Benefits

  • Competitive compensation.

  • PTO & Paid Holidays

  • Health benefits with comprehensive wellness program.

  • 401(k)

  • Educational Opportunities

  • Work/Life Balance, including parental involvement leave

  • Savings Account/Christmas Club

  • Stellar perks/fringe benefits package

Required Qualifications

  • North Carolina Property and Casualty License

  • Must have prior experience working within the insurance industry as an account manager or related position.

  • Ability to provide a high level of customer service.

  • Exceptional knowledge of business acumen.

  • Superior interpersonal communication skills.

  • Demonstrated ability to connect with clientele.

  • High level of integrity and drive to bring value to others.

  • Effective time management skills, willingness to learn, and be teachable.

  • Proficient computer skills including MS Office.

Preferred Qualifications

  • Knowledge of Applied and/or EPIC systems.

  • College degree in risk management, business administration, or related field.

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